1. Company Name:
2. Do you receive timely deliveries?
3. Are you satisfied with the quality of our product?
4. If not then please let us know the nature of the problem or defect in our product.
5. What percentage of the product is defective (if any)?
6. Is there a persistent problem in our supplies which you ignore because your customer still accepts the product?
7. Is there a particular issue that you want to be resolved immediately?
8. How does the problem (if any) affect your process and end product?